Directly Connect to the MT5 Support Team

Dear Members,

For MT5 support issues, we have 24-hour coverage, either via Livechat agents or dedicated bot support. With the DMT5 bot, clients can create a ticket and the issue will be attended by our DMT5 support agent within 1-3 working days.

Step 1: choose trading from the menu

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Step 2: Choose Deriv MT5

Step 3: Choose the applicable option

Step 4: Address the issue

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Step 5: Provide the requested information

Step 6 : confirm the details

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Once this is completed, a ticket will be created and our agent will get back to you by email.

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.