Dear Members,
For MT5 support issues, we have 24-hour coverage, either via Livechat agents or dedicated bot support. With the DMT5 bot, clients can create a ticket and the issue will be attended by our DMT5 support agent within 1-3 working days.
Step 1: choose trading from the menu
Step 2: Choose Deriv MT5
Step 3: Choose the applicable option
Step 4: Address the issue
Step 5: Provide the requested information
Step 6 : confirm the details
Once this is completed, a ticket will be created and our agent will get back to you by email.
If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.