So i have used different methods to deposit but I mostly use mobile money and dp2p. Currently, I have some funds i want to withdraw. When i tried using the mobile money, it was declined saying i have to withdraw using dp2p. No problem since i have done that countless times. This time, i clicked on it at the cashier’s end and it sent me to the main dp2p site. I tried selling my usd but it wasn’t possible because the est. total value is 0. So i decided to deposit again, trade for sometime and do the withdrawal. I did the deposit and the est. total value was still 0. I traded a little and after a while, i wanted to withdraw but it wasn’t possible. I contacted live chat and I was informed the deposit went into my deriv wallet and not the p2p. I decided to try again and did another deposit using dp2p and the est. total value didn’t change. I contacted live chat and they said the deposit went straight into the deriv wallet. I asked, what do i have to do to get the money into my dp2p which i know there is no account for that. Back and forth for many house, it was escalated to expert. I was informed i have to use options to withdraw and I asked how such is done because i have been trading since 2019 and this is the first time I have heard that. the live chat person told me she is having technical issue and so will transfer me to another person. This new person told me to use options, and i followed but to no avail. But i have been assured that i should give them 3 working days for them to rectify. I went back to deposit using mobile money hoping i can withdraw through it after trading but the withdrawal was declined that i should still use dp2p. I responded that I am having issue with my dp2p and that they can ask their customer service about it. Withdrawing through p2p after 3 successive deposit with est. total value 0 is hanging, withdrawing using a different method is prevented, depositing to withdraw is not working and all these isn’t my doing but from their system. I hope to wait till monday 2nd March and ask for a feedback. If deriv is able to rectify the issue, i will update this thread to that. if i am left hanging, I have to find another avenue. I am suspending active trading till i am able to withdraw
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