Log in to your Deriv account

Hello Deriv Community,

Follow the steps below to log in to your Deriv account:

  1. Go here to log in to your account.
    image

  2. Enter your email address and your password.

  3. Once done, click the “Log in” button.

Note: If you have forgotten your password, you can simply reset it.
See how:

If you have any questions, please contact us via live chat.

Hello, @agonied-adaptor-2. Thank you for joining the community! We regret to note that you are having an issue logging in to your Deriv X account. Upon checking, we noticed that you had inserted your email address as your username. Kindly be advised that you need to input the username as per your Deriv X dashboard via this link: Deriv App | Deriv

Also, we would suggest you remove the above screenshot, as it consists of your personal details. This is for your account’s data protection.

We hope the above is helpful. Please contact us via live chat or WhatsApp if you have any questions.

Hello @Farahin_Deriv . Thanks so much for your feedback. I just checked the dashboard but didn’t find the user name I should enter. Would you please tell where exactly to get it?
Also how can I remove only the screenshot from my previous post? Didn’t find out.
Thanks again for your support.

Hi @agonied-adaptor-2. Thank you for reaching out to us again. To see the username, kindly go to this link: Deriv App | Deriv and you may get the username as per the below image:
image

Hope the above is helpful and if you have any other enquiry, kindly reach out to our Live Chat support for further assistance.

What happen today ? Why I can’t login to my account ???

Hi @bebrine-abetted-2. Thank you for joining our community! We would like to apologize for the inconvenience you have experienced today. There has been some issue that occurred, however, the issue has been resolved accordingly. You may try to log in again to your account. If you still encounter the same issue, kindly reach out to our Live Chat support for further assistance. Thank you.

Hello @Farahin_Deriv , thanks once again for your feedback! But I think there might be an issue with the app on log in… as you can see from the screenshot, I finally got my username with a new password, still the login using the app is saying “error! Credentials are invalid”.
Please help! Also the live chat is a robot with predefined Q&A not at all related to my issue. So hoping to get the best help from here! That’s why we are a community.