@bereave-airguns-2 So, what did you do? I contacted the support but they continuously refused to refund my account and kept closing my tickets and sending the same email response. I think they are using chatGPT or something to write the replies. and not listening and resolving the issues effectively.
I canât open position always just seen i should contact my broker
Hi @chorizo-alangin-2! Thank you for joining the community.
Please rest assured that you MT5 account is active, and it will be activated for trading after you transfer funds from your main Deriv account to your Deriv MT5 account.
To initiate a fund transfer to your MT5 account, please follow this link.
If you have any further inquiries or issues, donât hesitate to contact us through LiveChat. Weâre here to help and would be delighted to assist you further. Thank you!
Thats the same issue im having
Dear @acarari-alkanal-1, thank you for joining the community! We regret to note this. However, we would need to check further on your issue.
Therefore, kindly reach out to us via LiveChat, for better assistance and
protection of your accountâs data. Weâll work with you to resolve any issues as quickly as possible.