MT5 password reset failed

Hi , I can’t reset my MT5 password. After putting special characters and given a blue line , the system says :" Input Validation failed". I have engaged support for almost 4 times but to no avail .

Hello @arcings-abusage-2 Thank you for joining our Deriv Community. You may refer to this article on how to reset your MT5 password on mobile for web you may also refer here. If the issue persist. Kindly contact us via LiveChat