Hello Deriv Community,
Here is how you can reset your Deriv MT5 account password on the website:
Log in to your Deriv account and you’ll land at Trader’s Hub .
Go to CFD section
Click the “Trade” button, and a pop-up will appear. To change the password, you need to click the pencil icon in the password section.
Once you click the pencil icon, a pop-up page will appear. Click “Change password”.
You will receive a verification email to reset your password.
Once the verification link has been clicked, a new window will be opened for you to enter your new password.
You can proceed to log in using your new password.
If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.
I’m failing to login to my mt5 app,it says authorisation failed,please assist
avulses-acreman-2:
authorisation failed
Hello, @avulses-acreman-2 . Thank you for joining the community! You may refer to the below link:
Dear Members,
If you are trying to log into your MT5 platform and receiving an error of “Authentication Failed” despite using the correct account number & password, it could be due to the server you are using to access the account.
Please refer below to the correct servers to use for the account you are trying to access;
MT5 mobile application:
Real MT5 Account Server
Broker Code: Deriv Limited
Server: Deriv-Server
Demo MT5 Account Server
Broker Code: Deriv Limited
Server: Deriv-Demo
I…
For better assistance and protection of your account’s data, kindly contact us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.
