Hello Deriv Community,
If you are facing this issue, it could be due to the password you are using to access the account. Some of the Deriv MT5 accounts have the feature of read-only and read-and-trade modes. These are differentiated by the passwords you use to log in.
The two types of passwords you have will log you in as either an “Investor” or “Main” user;
Investor - read-only
Main - read & trade
If this is the case, you must have 2 different passwords for each of your DMT5 accounts. If you are unable to remember the passwords set previously, you can reset them accordingly.
Please refer to this topic on the password reset: Reset/Change Deriv MT5 password
If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.