Stop Loss in Deriv MT5

Trading Platforms Deriv MT5
1

Hello Deriv Community,

With stop-loss, you minimize potential losses by setting the price at which you want the position to close in case the market moves against you. When the current market price surpasses this level, your trade will be closed automatically. The Stop Loss will be triggered at the next available price when the market touches the Stop loss or the Take profit.

You may refer to our Terms and Conditions describing these orders’ execution as well (refer below);

Clause 2.2.1 of section E (Orders- Type of Orders) :

In the case of a Stop Order, the client acknowledges that the Company will endeavor to fill the Order at a price equal to the one the client specified. However, if the specified price is unavailable, a less favorable price may be quoted. In other words, the Order is executed at a price equal to the specified one or worse than that (slippage). The execution of Stop Orders is guaranteed.

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

3

You said stoploss is guaranteed. But how come I applied it and it never kicked in untmy account was empty and gave me a negative lance while they was at it?

4

Hi @bauckie-admixes-2, welcome to our community! We are sorry to hear this. To check your trades further, kindly contact us via Live Chat or Whatsapp and provide us with your trade ID, platform used, date and time of trade. We will then check your trade further and assist you accordingly. We hope this helps.

5

Trade ID: #1079502745
Account used: Deriv CFD zero spread 9570873
Date and time: 2024.07.11 12:29:58

6

Hello @bauckie-admixes-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!