Dear Deriv Community members,
If you feel that the execution of the trades that you placed in your account was unsatisfactory, you can always re-check the trades with our Customer Support specialists. In order for us to further check the trades, we would need the information below:
1. Account number
2. Trade IDs (the Reference IDs of the trades)
3. Date and time of the trades
You may find this information in the statement section of your account.
Refer to this post for more information about the contract details in the profit table:
Once the above information is provided, you may contact our Customer Support team via LiveChat to inform our agents. Our team will further check this matter for you and provide you with an update in up to 3 working days via e-mail.
Please be informed that refunds are subject to the outcome of our investigation. Our team will provide a detailed explanation of the trades that were affected.
If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.