Hi Deriv Community!
If you feel that the trades that you placed in your account were unsatisfactory, you can always recheck the trades with our customer support specialist for further checking. In order for us to further check the trades, we would need the information below:
Deriv X account number
Reference ID/number (Trade ID/Order ID)
Type of contract
Date and time of the contracts
You may find this information in the Deriv X trade history section.
Once the above information is ready, you may contact our customer support team via LiveChat to inform our agents. Our team will further check this matter for you and provide you with the update in 1 to 3 working days via email.
Please be informed that refunds are subject to the outcome of the checking. Our team will provide a detailed explanation of the trades that were affected.
We hope this clarifies!
If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.