Trade Dispute: SmartTrader

[Deriv_adminN3]

Hi Deriv Community!

If you feel that the trades that you placed in your account were unsatisfactory, you can always recheck the trades with our customer support specialist for further checking. In order for us to further check the trades, we would need the information below:

1. Account number
2. Trade IDs
3. Date and time of the trades

You may find this information in the profit table section of your account.

Refer to this post for more information about the contract details in the profit table:

Contract Details in the Trade Table

Hi Deriv Community, If you would like to know how to find the contract details of your trades placed in Dtrader, SmartTrader, DBot and Binary Bot, you may find them in the Trade Table available in the Reports section. [Reports] This section is where you can find the details of the contract for instance: Reference ID Duration Barrier Start Time Entry Spot Exit Spot Exit Time Profit/Loss Sell price/Buy price Payout limit Contract type Market type These informations are available …

Once the above information is provided, you may contact our customer support team via LiveChat to inform our agents. Our team will further check this matter for you and provide you with an update in 1 to 3 working days via email.

Please be informed that refunds are subject to the outcome of the checking. Our team will provide a detailed explanation of the trades that were affected.

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

Online trading with Deriv | Simple. Flexible. Reliable.

[antiflu-achuete-2]

Hello.
I was using smart trader and lost 2 dollars simply because the 2 minute timer I inputted stopped running before the 2 minutes elapsed. My connectivity was consistent and this happened twice in a roll and it is very unfair.
I am now beginning to question how genuine this platform is.