Start Time Delay in SmartTrader

[Deriv_adminN3]

Hi Deriv Community,

Please be advised that the start time of the SmartTrader is when the contract is processed by our servers and the entry spot is the next tick thereafter.

Therefore the start time and the entry spot may differ from one another. However, this does not mean that there is a delay in the start time. The entry spot of the trade is the next tick available.

If you feel that you want to dispute a trade, we can always help to recheck the dispute further. Please refer to our post below:

Trade Dispute: Dtrader

Dear members, If you feel that the trades that you placed in your account were unsatisfactory, you can always recheck the trades with our customer support specialist for further checking. In order for us to further check the trades, we would need the information below: Account number [image] Trade IDs [image] Date and time of the trades [image] You may find this information in the statement section of your account. Refer to this post for more information about the contract details …

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

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