When attempting to access SmartTrader at SmartTrader | Online trading platform | Deriv the response is
Trading is unavailable at this time.
Screenshot: https://i.imgur.com/NYjr1S0.png
When attempting to access SmartTrader at SmartTrader | Online trading platform | Deriv the response is
Trading is unavailable at this time.
Screenshot: https://i.imgur.com/NYjr1S0.png
Hi angeled-affines-1, you would need to check the availability of a market. For instance, if you’re trading on the forex market, the market is not available on the weekends, hence, you will receive the above message. However, if this is not the case, then, we would need to check on your account further. For better assistance and protection of your account’s data. Kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.
I have the same problem a can you give me a link to chat with you…and also dtrade and smart trade are same or not?
Hi @argents-abactor-4, thank you for posting on our Deriv community. You can reach out to our customer support team by clicking here.
Dtrader and SmartTrader both offer binary options and offer the same market. However, for Dtrader, there is a trade type called Multipliers, meanwhile this feature is not available on SmartTrader.
You may find more information about multipliers in Deriv Community in this post: Introduction to Multipliers or on our website in this link.
Deriv (Investments) Europe Ltd (W Business Centre, Level 3, Triq Dun Karm, Birkirkara BKR 9033, Malta) is licensed in Malta and regulated by the Malta Financial Services Authority under the Investment Services Act to provide investment services in the European Union (licence no. IS/70156). It is also authorised and subject to limited regulation by the Financial Conduct Authority in the UK. Details about the extent of our authorisation and regulation by the Financial Conduct Authority are available from us on request.
Deriv Investments (Europe) Ltd is authorised to deal on its own account and is both the manufacturer and distributor of its products.
This information is intended for Retail & Professional clients.
CFDs offered by Deriv Investments (Europe) Ltd are considered complex derivatives and may not be suitable for retail clients.They may be affected by changes in currency exchange rates; If you invest in this product you may lose some or all of the money you invest; The value of your investment may go down as well as up.
CFDs offered by Deriv Investments (Europe) ltd also come with a high risk of losing money rapidly due to leverage. 65% of retail investor accounts lose money when trading CFDs with Deriv Investments (Europe) ltd. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
Please trade responsibly. For more information about responsible trading please click here.