Has any one noticed that there are usually time delays on Dtrader and Smart Trader when a trade is about to close… This happens mostly when the Entry point and the exit point are too close. I have recorded a few trade closes and after review I have noticed that the platforms are tweeked to take up between 90 to 10 seconds which is alot based on the volatility.
Dear @catenae-affaite-2 Thank you for joining the community! We regret to note this. Please note that we would need to check further on your issue. Kindly reach out to us via LiveChat for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
i noticed that too, i recorded significant losses because of that, but each time my balance is below 2 USD the system resumes being normal again, but if I stake above 5 USD, the delay happens and boom its a loss, that’s fishy, I also never experience this with demo account only real money
Thank you for taking the time to share your feedback. We are sorry to learn that your experience didn’t meet your expectations.
For over two decades, our company has followed strict standards, maintaining licences from various financial authorities. Our operations are checked regularly by both internal and external auditors, ensuring the integrity and accurate execution of all contracts.
Trading markets are volatile by nature, and while this can create opportunities, it also presents risks. The outcomes of trades can be different from expectations due to this volatility. As a market-based platform, we must clarify that we exercise no influence over clients’ positions, trade placements, or trade outcomes. Our procedures and operations are continuously monitored by independent regulators to ensure transparency and fairness.
We also invite you to review our Risk disclosure, which outlines the inherent risks of trading CFDs and the potential for rapid and significant fluctuations in the market.
To address your specific concerns, we encourage you to forward the trade ID and relevant details in response to the email we sent you. This will enable us to investigate the trade and support you effectively.
Your satisfaction remains our priority. If you have any questions or need help, please do not hesitate to reach out to us.
There is no need to try being formal about this…when i joined the first month…i made some losses but it wasn’t because of the technical issues I’m talking about now, so definitely something is up with your system,deep down i know you know it
It just has nothing to do with volatility…my main concern is the lagging once i have placed a contract with real money,it’s never the case with demo money…i would be satified with my loses if there werent any laggings or number skipping