Unable to withdraw. need Help

Transaction was not successful We’re sorry but the Skrill account provided appears in our records under another customer account . Customers are limited to one active customer account at our site. To allow this Skrill account to be used with your login, please contact Customer Services. If you require any assistance with your account, please contact Customer Services.

Please can someone help me to solve this issue ?

Hi i can’t withdraw cz they need bank statement and proof of address