Unauthorized Trade: Deriv Trader

Trading Platforms Deriv Trader
1

Hi Deriv Community! :star:

Thank you for clicking on this post and we’re truly sorry if there are any unauthorized trades ever happened to you. Be assured, that our customer support team is here to help check the trades that were placed on your account without your knowledge. In order to do so, you would need to provide us with the following details for our perusal via LiveChat.

  1. Account number

    CR account num
    CR account num1827×981 87.3 KB

    Account num
    Account num1830×962 87.5 KB

  2. Trade IDs that were affected

  3. Date and time of the trades

Order ID
Order ID1835×371 41.2 KB

You may find this information in the statement section of your account.

Once the above information is provided, you may contact our customer support team via LiveChat to inform our agents. Our team will further check this matter for you and provide you with an update in 1 to 3 working days via email.

Aside from that, to enhance the security of your account, you may refer to this post to secure your account by clicking here as well as on our website.

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

3

Screenshot_20240907-210123
Screenshot_20240907-210123720×1612 113 KB

Please consumer cares help out

4

Hi @abettor-adjutor-2, thank you for joining the community! We regret to note this. However, we would need to
check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and
protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.