Why can't you find a payment agent?

Hello Deriv Community,

Here are some of the more common reasons why you can’t find a payment agent on your cashier page:

  • The payment agent was delisted from the cashier page. It might have been the payment agent’s decision to remove their name from the page, or we may have decided to do so for internal reasons.

  • Depositing and withdrawing via a payment agent is not available to you due to account restrictions. Contact us via live chat for further checking.

  • If you’ve used another payment method, you need to withdraw the equivalent funds through the same payment method or register a new payment method and withdraw the equivalent. Then, contact us via live chat for further checking before you can use the payment agent service.

Disclaimer: In certain cases, verification might be required for the payment agent service.

If you have any questions, please contact us via live chat or WhatsApp.