Astropay withdrawal

Hellow, I would like to ask about withdrawing using Astropay. I am in the process, and the section where I have to insert my Astropay user ID is not clickable to write. How do I proceed?

Dear @cistron-abraded-2 Thank you for joining our Deriv Community. We are sorry to hear about the issue you are facing. In order to provide you with the best possible assistance and ensure the protection of your account’s data, we would require additional information. We kindly request you to please contact us via LiveChat so we can investigate the matter further and resolve any issues as quickly as possible. You can reach us at Online trading with Deriv | Simple. Flexible. Reliable.. Thank you for your cooperation.