Bitcoin withdrawal not in statement of account

i made a withdrawal of $25 worth of bitcoin but it hasn’t reflected in my account and it is also not showing in my statement of account. please help

Refaite la demande de retrait et écrivez le montant en btc ;ça va passer.je pense que 25$=0,0006btc.Essayez avec le montant en btc ça va passer.merci

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