Can't withdraw with Mastercard, even I deposited through master card

Payments & Transactions
1

I have deposited through my mastercard, but now I wanna withdraw there is no option available.
I receive the withdraw confirmation link as I proceed, there only show my available balance. No payout method and option that how much you want to withdraw is show.
What should I do?

2

Hi @airward-accoast-2, you may refer to our Deriv Community article via this link MasterCard Withdrawal Issue on how to withdraw the funds using the Mastercard.