DBot Diagnose Steps

Hi Deriv Community,

Please refer to the guidelines below if you encounter an issue with the Bot:

Bot Cannot Load

  • Was the Bot downloaded from someone else (a developer)?
  • If Yes: The Bot might not be compatible with your account. Contact the developer for further assistance.
  • If No (the Bot was built by yourself): Download and save the XML file, then contact us at Live chat , and provide us the file for further investigation.

Here’s how you can obtain the XML file from your workspace:


Issue related to Trades

  • Contact us at Live chat for assistance
  • Check and provide us the affected trade reference number in your profit table section
  • Elaborate on the expected Bot functional behavior, and provide a clear explanation of the issue faced, including the screenshot of the error

You may refer to your trade reference number here: https://app.deriv.com/reports/profit

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.