failure to get my proof of residence

i was having a problem of account duplication,i was required to deposit some dollars and send my documents,unfortunately my residence adress didnt match and i was required to provide a proof of residence,but i am a student elsewhere in the country and i cant obtaim it from here…i cant access my account even for withdrawing money and i solely depend on it as i deposited the rest i had…please help me an altenative to proove that the account is actually mine,or atleast an access to withdraw some money