Dear @anesone-aftmost-2, please be so kind as to contact us via Live Chat, as previously mentioned in our messages, so that we can assist you with your P2P account. Thank you for your understanding.
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hi deriv management i submitted my DP2P but it’s not activated
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Dear @anesone-aftmost-2, please be so kind as to contact us via Live Chat, as previously mentioned in our messages, so that we can assist you with your P2P account. Thank you for your understanding.
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I just want to ask, why can’t I use mt5 demo account since sunday morning? I’m really missing.
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Hi @bivouac-ablesse-2, thank you for joining our community! We are sorry to hear this, however, we would have to check further in order to assist you. Therefore, kindly reach out to us via LiveChat with the error you are receicing, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you.
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Hello I’m looking forward to verify my account it has been more than 3 business days and I haven’t been answered.
Live chat always says there’s no agents available 
, WhatsApp too
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Hi @addeems-alength-2, thank you for contacting us and we’re very sorry to hear that.
Please rest assured that we have escalated your case to the corresponding department for them to assist you with verification at the earliest possible. We thank you for your kind patience and understanding in the meantime.
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I cannot connect with support, after has the ticket, i cannot find the way to chat with support team againt, pls hepl me
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Hi @cargued-ablates-2, thank you for reaching out to us and we apologize for the delay. Please be informed that your case has been referred to the relevant team. They will check and get back to you as soon as they can. Thank you for your kind patience and cooperation.
If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.
Am i the only one who has been going through circles with this live chat bot??? all it does is just frustrate,
this is what i have been facing for the past four months now and no help has been given from an actual person please we need your support
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Dear @beshrew-aliunde-2 , thank you for joining the community! We regret to note this. However, we would need to
check further on your issue. Therefore, kindly reach out to us via live chat, for better assistance and
protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
Hello Deriv, I’ve been trying to get linked to my IB but to no avail. My account is fully verified and I have reached out to the Deriv live chat and WhatsApp chat but they keep saying “We have reached out to the specialist and is under review”. This is almost 3 days and I’m lagging behind.
Thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via live chat or WhatsApp, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
I have reached out but they keep ‘ghosting’ me… Both on Live Chat and WhatsApp they are ghosting me so I technically can’t reach out
¡Gracias por unirse a la comunidad! Lamentamos escuchar eso. Sin embargo, necesitamos investigar su situación. Por lo tanto, le pedimos que nos contacte a través del chat en vivo o WhatsApp para que podamos brindarle un mejor servicio y garantizar la protección de los datos de su cuenta. Trabajaremos con usted para resolver cualquier problema lo antes posible.
I have reached out to the support recently… No Feedback YET
Sadly, that feature doesn’t work, either is an AI or people who lack the skills needed, i have lots of days with the same problem and as they don’t know what’s going on they prefer to ignore me.
oh man, that’s painful in my case verifications are okay but cashier doesn’t work and they prefer to ignore me than try to see where their problem is >D