Important announcement

:loudspeaker: Important announcement for all clients :loudspeaker:

Please be aware of the following:

  1. Deriv/Binary will never request a client’s personal details through another platform apart from LiveChat. For security reasons, all confidential requests and issues should only be done via LiveChat with our Customer Support Representatives.

  2. Admins in our official Telegram channel or Deriv Community will not seek your personal details via personal message. So, please refrain from sharing your account credentials with anyone to avoid complications.

  3. Our official email domain is If you have any doubt about the email received, you can always contact us via LiveChat to check with us

Again, if you have any issues, please do contact our Customer Support via LiveChat and we will assist you accordingly.

Thank you.

My acount is blocked…how is it unlocked

Hello, @azafran-addling-2. Thank you for joining the community! We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
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