I recently update my svg account while I’m in an open trade after updating I went back to my trading platform and it says that my account invalid when I went on Deriv it’s say no new position on my svg account so basically my money is on svg in an trade and I can’t do internal transfer either it saying I don’t have enough funds probably it’s because I’m in a trade at the moment I need help
Hello @burrels-aglucon-2, we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!