Losses even with stop loss in place

I placed trades on Boom 1000 index. All trades entry were Sells trading against the spike. It moved pips below and I trailed stop to break even and even secure about 80% profits When the spike came up, it took the whole trade out in negative and took off 50% of my equity even though I had already broken even in profits. I can’t understand what happened !

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Hi @bywoner-acraein-2, thank you for posting on our Deriv Community and we regret to read this. We would love to check this further for you but unfortunately, we’re unable to find your details. For better assistance and protection of your account’s data, please reach out to our customer support team via LiveChat. We will work with you to resolve the issue as soon as possible. We would suggest providing the information below prior to connecting to our customer support agents:

  • Account number
  • Contract ID (you may find this in the history section)
  • Date and time of the contract

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Thank you for your response here are the details:
Account id : XXXXX
Four trades were taken and these are their contract Id respectively.
Contract Id’s :
Date executed : 12/5/2022
Time in which the four trades were taken : 15:25:30pm WAT, 15:25:28pm, 15:38:15pm, 15:38:54pm respectively.

Please I look forward to hearing from you the soonest thank you.

Hi @bywoner-acraein-2, please provide this information to our customer support via LiveChat to protect your account’s data. We look forward to hearing from you.

Hola @ Sara_Deriv,asi como a el, le paso a mi hermano y a mi en mas de 4 ocaciones en volumen 1.0 lo bueno es que fue en la demo pero la verdad le pirde uno confiabilidad a la plataforma