Was trading boom 1000 and had placed my Stop loss below my entry point to have a risk free trade when I checked on the platform it told me my Stop loss will give me a profit of $1 yet it hit Stop Loss and I had - $21 on that trade not receiving any help from live chat etc. Why pass my Stop loss and not close my trade?
Deriv (Investments) Europe Ltd (W Business Centre, Level 3, Triq Dun Karm, Birkirkara BKR 9033, Malta) is licensed in Malta and regulated by the Malta Financial Services Authority under the Investment Services Act to provide investment services in the European Union (licence no. IS/70156). It is also authorised and subject to limited regulation by the Financial Conduct Authority in the UK. Details about the extent of our authorisation and regulation by the Financial Conduct Authority are available from us on request.
Deriv Investments (Europe) Ltd is authorised to deal on its own account and is both the manufacturer and distributor of its products.
This information is intended for Retail & Professional clients.
CFDs offered by Deriv Investments (Europe) Ltd are considered complex derivatives and may not be suitable for retail clients.They may be affected by changes in currency exchange rates; If you invest in this product you may lose some or all of the money you invest; The value of your investment may go down as well as up.
CFDs offered by Deriv Investments (Europe) ltd also come with a high risk of losing money rapidly due to leverage. 65% of retail investor accounts lose money when trading CFDs with Deriv Investments (Europe) ltd. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
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