Last night, I had running trades for Crash 500 when Boom and Crash indices hanged on MT5 for around 3 hours. I wake this morning to find that a big gap occurred which blew $533 in my account. I wish to launch a complaint since I had not been notified on any maintenance and that freezing of Boom and Crash trades made it beyond my control to manage my risk. I have screenshots of my positions at the time of freezing since I take screenshots of my open positions before sleeping or when going offline for several hours, a screenshot of the gap and my losses that followed
I would like to appeal and ask Deriv to refund my funds lost through Crash 500 gap coz this is pure manipulation.