freezing of Crash 500 on MT5

I would like to appeal and ask Deriv to refund my money lost due to a Crash 500 gap that happened yesterday (07 August 2020) as I believe that this was pure manipulation.

I had running trades for Crash 500 when Boom, Crash and Step indices froze on my MT5 for about 3 hours. When I woke up I found that the resultant gap caused me to blow my account (i.e a loss of $180.17). I was not notified of any system maintenance and this freezing of Crash made it beyond my control to manage my risk.

A post was merged into an existing topic: Boom and crash freezing