MetaTrader 5 > Login Failed > Invalid Account - but Correct Login Details entered

Hi. I entered all my correct Deriv login details on MetaTrader 5 Desktop. Access failed; says invalid account. Tried numerous times. Login is correct; Server is correct; password is correct.
Tried password reset ; still no access.

That same login details work successfully on mobile app MetaTrader 5.

How can I fix this.

Or ; open another Demo account ?

Hi chiasms-achates-2,

Thank you for joining the community! For better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.

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