authorization on deriv server failed invalid account

hi my account has not been working it says authorization on deriv sever failed and invalid account

@aquatic-acroter-2 ,. Did you succeed in logging into your account?

logging in is not a problem,the problem is connecting to the server,it says “authorization on Deriv-server failed(invalid account)”
The account is live but not active in a sense

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Hi aquatic-acroter-2, if you received an authorization failed (invalid account) error message, it’s related to your wrong login details on your DMT5.

You may refer to this post below to know how to log in to your DMT5 account.

If you’re facing the same issue after you have entered the correct login ID and server, please reset your password. You can reset it here.

If the issue is still ongoing, please do reach out to us via LiveChat. We will help you at the earliest!

Deriv (Investments) Europe Ltd (W Business Centre, Level 3, Triq Dun Karm, Birkirkara BKR 9033, Malta) is licensed in Malta and regulated by the Malta Financial Services Authority under the Investment Services Act to provide investment services in the European Union (licence no. IS/70156). It is also authorised and subject to limited regulation by the Financial Conduct Authority in the UK. Details about the extent of our authorisation and regulation by the Financial Conduct Authority are available from us on request.

Deriv (Europe) Limited, W Business Centre, Level 3, Triq Dun Karm, Birkirkara BKR 9033, Malta, is licensed and regulated for synthetic indices by the Malta Gaming Authority (licence no. MGA/B2C/102/2000).

Deriv Investments (Europe) Ltd is authorised to deal on its own account and is both the manufacturer and distributor of its products.

This information is intended for Retail & Professional clients.

CFDs offered by Deriv Investments (Europe) Ltd are considered complex derivatives and may not be suitable for retail clients.They may be affected by changes in currency exchange rates; If you invest in this product you may lose some or all of the money you invest; The value of your investment may go down as well as up.
CFDs offered by Deriv Investments (Europe) ltd also come with a high risk of losing money rapidly due to leverage. 66% of retail investor accounts lose money when trading CFDs with Deriv Investments (Europe) ltd. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

+18 Icon Please trade responsibly. For more information about responsible trading please click here.