authorization on deriv server failed invalid account

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1

hi my account has not been working it says authorization on deriv sever failed and invalid account

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2

@aquatic-acroter-2 ,. Did you succeed in logging into your account?

3

logging in is not a problem,the problem is connecting to the server,it says “authorization on Deriv-server failed(invalid account)”
The account is live but not active in a sense

4

Hi aquatic-acroter-2, if you received an authorization failed (invalid account) error message, it’s related to your wrong login details on your DMT5.

You may refer to this post below to know how to log in to your DMT5 account.

If you’re facing the same issue after you have entered the correct login ID and server, please reset your password. You can reset it here.

If the issue is still ongoing, please do reach out to us via LiveChat. We will help you at the earliest!

5

I have a problem logging in to the account, can you help me?

6

Hi @alaskan-actress-2, you can refer to our post here for further information: DMT5 Login error: Authorization failed (Invalid Account) error message

If you’re still facing the same issue, please provide the error message that you receive for our perusal.

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