MT5 problem

I’m enable to transfer fund from CR account to MT5, please help to solve this problems, it happened two days ago, I can’t transfer fund from CT to MT5 account, why??? Please help

Please contact us via Lice Chat for further assistance

Please check your live chat I send you a Message there my mt5 not available, also why?

@Bala-Deriv please check my mt5 I did contact you guys on live chat