My Cashier is locked please help

Good day. I have a problem with transferring money my MetaTrader account

Same problem how did you solve that ?

I tried to tranfer my equityn usd to my deriv btc account but it turned from 126 to 113 ’
it’s simply incredible and crazy. I’m speechless

Commision for transfer usd to btc is about 13- 16 usd.