My VISA exist under different customer

i helped out a friend by depositing in his Deriv account but now that i have my own account it the deposit cannot proceed.The visa Card is under my Name as with my Deriv Account.

Hi @bedewer-acinary-2 , kindly take note that clients are not allowed to share payment methods for both deposit and/or withdrawal. Following this, your Deriv account’s cashier is locked. For instant assistance please contact us via LiveChat. We will be happy to assist you and resolve any issues as quickly as possible.