Dear Deriv Community Members,
Did the token/verification link show as expired?
This problem might result from taking a bit too long to confirm your identity via the withdrawal verification email or from clicking on the ‘Withdraw’ button multiple times.
Try the process once again and click on the latest verification link sent to your email. Please ensure you use the link within one hour of it being requested.
If this does not work, kindly log out from your account and follow the steps below:
- Delete any previously expired verification links from Deriv.com in your email inbox.
- Ensure the internet browsers are current and use the same browser to access your email inbox.
- Or you can use incognito mode to try again.
After completing those steps, you may request a new link again.
Be sure to check your spam or junk section on your email as well if you do not receive the link in your inbox.
If you’re experiencing deposit or withdrawal issues, our Help Centre can provide the information you need.
Haven’t created a Deriv trading account yet? Click here to get started right away!
Hope this information finds you well 
If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.