Need account to be authorized to use payment agents for transactions

I am unable to withdraw my money, I use a visa card for funding the account, and I was told to come here so that you can help me activate my account in order for me to use payments agents

Name- Makungu Phiri

Please help me do this as soon as possible

@anybody-achkans-2 ,. In other to activate payment agent method, you need to chat with deriv via the “live chat” on your deriv page.

Simply go to your deriv page and click on “live chat” and you will get your issue attended to there.

See the attached pic for live chat location:

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What is the procedure for me to get authorized?

@anybody-achkans-2 ,. To be fully verified or authorized, you need to upload your documents.

Navigate to your “Account settings” on your deriv page. Click on it and a menu will shoot out.

Then scroll down to “verification” and under it you will see “proof of identity” and “proof of address”.
Click on each of them to submit your I.D and bank statement or other bill for address verification.

Deriv (Investments) Europe Ltd (W Business Centre, Level 3, Triq Dun Karm, Birkirkara BKR 9033, Malta) is licensed in Malta and regulated by the Malta Financial Services Authority under the Investment Services Act to provide investment services in the European Union (licence no. IS/70156). It is also authorised and subject to limited regulation by the Financial Conduct Authority in the UK. Details about the extent of our authorisation and regulation by the Financial Conduct Authority are available from us on request.

Deriv (MX) Ltd, Millennium House, Level 1, Victoria Road, Douglas IM2 4RW, Isle of Man, is licensed and regulated in Great Britain by the Gambling Commission under account no. 39172 and by the Gambling Supervision Commission in the Isle of Man.

Deriv (Europe) Limited, W Business Centre, Level 3, Triq Dun Karm, Birkirkara BKR 9033, Malta, is licensed and regulated for synthetic indices by the Malta Gaming Authority (licence no. MGA/B2C/102/2000), and by the Revenue Commissioners for clients in Ireland (licence no. 1010285).

Deriv Investments (Europe) Ltd is authorised to deal on its own account and is both the manufacturer and distributor of its products.

This information is intended for Retail & Professional clients.

CFDs offered by Deriv Investments (Europe) Ltd are considered complex derivatives and may not be suitable for retail clients.They may be affected by changes in currency exchange rates; If you invest in this product you may lose some or all of the money you invest; The value of your investment may go down as well as up.
CFDs offered by Deriv Investments (Europe) ltd also come with a high risk of losing money rapidly due to leverage. 66% of retail investor accounts lose money when trading CFDs with Deriv Investments (Europe) ltd. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

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