Hi Deriv Community Members,
Good day
For the Payment agent activation
Did you use the same method to deposit (payment agent)?
If yes, you should be able to withdraw using the same method.
We always encourage our clients to deposit and withdraw using the same method. If you are still having any trouble, please contact our LiveChat support.
Did you deposit using MasterCard, traded with us and wish to use Payment agent to withdraw?
If yes, please be informed that we are unable to activate the payment agent withdrawal option for your account. You need to deposit again using a different payment methods such as the E-wallet method in order to make a withdrawal through the same method. Kindly refer to our cashier page
Did you deposit using VISA Card/Ewallet and wish to change your payment method to Payment agent?
If yes, we will require you to withdraw back to your VISA Card/eWallet first. Once you have withdrawn the same amount you had deposited via the VISA Card/Ewallet, you may contact us via LiveChat and we will activate the payment agent option.
Have you deposited using an Ewallet/Visa card and the stated account have been closed or expired and wish to activate your payment agent option?
If yes. please provide us with a proof/screenshot showing the account used to deposit is inactive together with the authentication documents via LiveChat or we will proceed to escalate your request to the relevant department.
- To authenticate your account we will need valid proof of identity
Is your account fully authenticated?
Please note that your account has to be fully authenticated in order to withdraw via Payment Agent.
*To fully authenticate your account, you would have to upload your proof of identity and proof of address.
If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.