Payment Agent Activation

Hi Deriv Community Members,

Good day

For the Payment agent activation

Did you use the same method to deposit (payment agent)?

If yes, you should be able to withdraw using the same method.
We always encourage our clients to deposit and withdraw using the same method. If you are still having any trouble, please contact our LiveChat support.

Did you deposit using MasterCard, traded with us and wish to use Payment agent to withdraw?

If yes, please be informed that we are unable to activate the payment agent withdrawal option for your account. You need to deposit again using a different payment methods such as the E-wallet method in order to make a withdrawal through the same method.

Did you deposit using VISA Card/Ewallet and wish to change your payment method to Payment agent?

If yes, we will require you to withdraw back to your VISA Card/eWallet first. Once you have withdrawn the same amount you had deposited via the VISA Card/Ewallet, you may contact us via LiveChat and we will activate the payment agent option.

Have you deposited using an Ewallet/Visa card and the stated account have been closed or expired and wish to activate your payment agent option?

If yes. please provide us with a proof/screenshot showing the account used to deposit is inactive together with the authentication documents via LiveChat or we will proceed to escalate your request to the relevant department.

  • To authenticate your account we will need valid proof of identity

Kindly reach out to us via LiveChat if you need further assistance. We’ll work with you to resolve any issues as quickly as possible. :slight_smile: