Please contact us via Live chat if there is a negative balance on your MT5 Derived account.
Your MT5 Derived account’s negative balance will be set to zero automatically if it reached a balance negative due to Stop-Out.
Note: We will not be able to set negative balances to zero for MT5 Financial accounts (non-Europe-based clients). Please deposit into your account to cover the losses and continue your trading activities.
If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.