i funded my account but when i place an order is rejected
Hello @clacket-agonied-2,
We’re truly sorry for the inconvenience.
To make things right, our team has already reached out to you via email to address your case.
If you have any further inquiries or issues, don’t hesitate to contact us through Live Chat.
We’re here to help and would be delighted to assist you further.
Thank you!
Hello @ Paloa-derivadmin My address has not been verified, and i submitted Telephone bill and bank statment as well, Kindly verified my address.Thanks
Hello @alforge-adrenal-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through Live Chat. We’re here to help and would be delighted to assist you further. Thank you!
i funded my account but when i place an order is rejected
Hello @amygdal-adenota-2 ,
We apologize for any inconvenience caused.
Thank you for allowing us to investigate your feedback further. We’re pleased to inform you that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via LiveChat or WhatsApp.
Thank you for your understanding!
I’m using a deriv real account to trade on my MT5 whenever I place an order or click on buy or sell is gets “rejected”
Dear @beghard-accloys-2,
Thank you for joining the community!
We regret to note this. However, we would need to check further on your issue.
Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data.
We’ll work with you to resolve any issues as quickly as possible.
I am also facing the same problem on my standard mt5 account. I have funded it bt for some reason orders I place get rejected. Can you please help me resolve this issue??
Hi @agryzed-airshot-2, thank you for joining our community! Upon checking, you are yet to verify your proof of address. Kindly proceed to upload your document to proceed to use your MT5 account. Should you have any issues, please do not hesitate to contact us. We will guide you accordingly.