Problem with tradershub need help

I have a problem I’m new here and I can’t access traders hub I want to copy my personal info to mt5

Dear @charmed-aflower-2, Thank you for joining the community. We are sorry for this inconvenience. Please note that we would need to check further on your issue. Kindly reach out to us via LiveChat for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.