Stop-Out in Deriv MT5

Dear Members,

With stop out, if your margin level drops below Deriv’s stop out level, your positions may be closed automatically to protect you from further losses.

Your margin level is the ratio of your equity (the total balance you would have if you close all your positions at that point) to your currently used margin.

For example, if you close your position at a certain point, your equity is the total of your account balance plus the profit or loss at that point. If the ratio of this to your currently used margin is lower than Deriv’s stop-out level, stop out may be applied.

Note: To prevent stop out being triggered by the system and prevent further potential losses, please ensure you have sufficient balance to sustain the ongoing trades.

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

I didn’t place anystop loss on the trade

Hello @allseed-affront-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!