Hi @bandies-adipsia-2@cecally-alamode-1 Thank you for joining the community! We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
My verification documents for account have been denied, even when I presented a valid ID.
Please note that I also submitted my national ID. However, since Malawian national IDs expire, the replacement ID is still being processed by the relevant agency. I do have the documentation I filled to have the ID replaced, and they can prove that it’s in processing.
May you advise on the way forward? but I do need to get back to trading on a real account, any assistance would be appreciated. Thank you.
Dear @beflums-abortee-2, thank you for joining the community! We regret to note this. Our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
Helo I have two accounts with different emails that I used for demo trading… I tried verifying my real account but I can’t do. It says another account exists with my details… I have deleted the account but I still get the same errors
Hi @abanded-alkoxyl-1, thank you for joining our community. Unfortunately, we are unable to understand your query. Therefore, should you have any issues or inquiries, please do not hesitate to reach out to us via Live Chat or Whatsapp. We will be more than happy to assist you accordingly. Thank you!