Troubleshoot Your Device

Greetings all Deriv Community members,

Do you ever encounter some issues when you try to make a deposit or withdrawal, try to execute a trade, or even when you try to log in to your account?

Allow us to share some tips for you to follow before reaching out to our support.

  • Ensure that you use the latest version of Chrome browser available as it is most compatible with our site
  • Try to use different internet browsers
  • To use and try the incognito mode available
  • Try with another device
  • Make sure your internet connection is stable

Rest assured, after all the above tips have been followed, if the issue still persists, you may reach out to our Live Chat support for further assistance.

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.