Account verification problem

Dear deriv

I have been trying to contact you but it looks like I am only allowed to speak to a robot, address verification is pending for two weeks now, my money locked up in your system I can’t trade or do anything e, this live chat thing is not working.

Please help

1 Like

Hello, @barrets-accourt-2 . Thank you for joining the community! Please note that once you contact us via LiveChat, you first go through a menu in order to be directed to the relevant department concerning your query so then you can be assisted by an agent. Kindly reach out to us via LiveChat, for better assistance. We’ll work with you to resolve any issues as quickly as possible.