Unable to deposit

I’ve been trying to deposit with my card (visa card) it’s saying not successful. But I’ve used this card to deposit and withdraw before now

Please I want this resolved

What do I do

Hi @anaudia-absvolt-2, thank you for posting on our Deriv Community. We are regret to note this issue, for better assistance and protection of your account’s data. Kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.