Unable to make deposits

[acylate-accedes-2]

I’m unable to make deposits to my deriv account using a credit/debit card.

[Bala-Deriv]

What is the error message you are receiving?
You have used the card before on our platform?
If yes, which if the below error you are receiving?

• Common declined : We will suggest your to contact your bank
• Insufficient amount of balance : We will advice you to check your account first with your bank before attempting to deposit.
• Limit exceeded : We will suggest your to contact your bank
• Exceeded deposit limit : If you have attempted a few unsuccessful deposits and receive an error stating you have exceeded your deposit limit, we will advise you to try after an hour.
  This is due to multiple transactions within a short period of time.

If the issue is persisting and you would prefer to use your bank card, please contact us via LiveChat so we can help you further.

[carvone-absurds-2]

I can’t deposit with same card I’ve been using for a while now.

[cantare-abaisse-5]

@Bala-Deriv

on our platform?
If yes, which if the below error you are rec

Yes my friend . I have a problem like you .I want to deposit with my card . I hope , that situation is temporary

[cageman-abomasi-2]

[beknown-aerobia-1]

transaction was not successful please note multiple attempts have been made to process your transaction

thats the message i keep recieving

[acritan-abluent-2]

@beknown-aerobia-1 ,. Use another method to deposit.

Sometimes that happens alot with card deposits.

[brambly-acetine-2]

But why does it keep giving such error message even if you’re actually just trying for the 1st time…?