About my country of residence.

Dear DERIV.com,

I am writing to you with the problem that in my account the field corresponding to the country of residence says Brazil.

I request that you please change it since my country of residence is Argentina, not Brazil. All other data is fine.

This is because I want to make a deposit and I am afraid that my account will be blocked for this. Honestly, I don’t know how the system took Brazil as country of residence, when in reality, I live in Buenos Aires, Argentina. If I need to submit additional documents, please let me know. Many and I look forward to your response.


Matias Norberto Giarratana

Email: matias.giarratana@gmail.com

ID: 30462377 Derivada -Demo

Hi @azotize-aerogen-2 ,

Thank you for joining the community! We regret to note this.
However, we would need to check further on your issue.
Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data.
We will work with you to resolve any issue as soon as possible.

Thank you.