Account freezed

How do i unfreeze my account? I opened a new account which is my second then funded it and traded…now i am unable to transfer my profits from it to deriv account…it is even refusing to take trades now… how do i unfreeze it because the support agents are not helping at all.


Hello @apolune-acutely-2,

We’re truly sorry for the inconvenience.

To make things right, our team has already reached out to you via email to address your case.

If you have any further inquiries or issues, don’t hesitate to contact us through Live Chat.

We’re here to help and would be delighted to assist you further.

Thank you!