Accounts been locked with money in

My friends account got locked for being inactive but he wasnt inactive he was trading but then received an email saying its locked due to inactivity

He emailed deriv 2 weeks ago but no response and there is alot of money in the account please assist

Hi asellus-adawing-2,

Please, for better assistance and protection of the account’s data, kindly ask your friend to reach out to us via LiveChat. We’ll work to resolve any issues as quickly as possible.

Thank you!