Airtm Withdrawal not received

Withdrawal. I made a withdrawal through Airtm,Deriv sent an email that it has processed and paid out my withdrawal however i have not received any payout in my airtm account, I contacted airtm and they have not received anything payment. I have been trying to use the live chat to get help from Deriv but it’s not working

Dear Boombox, we regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
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